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Complaints Procedure

Most matters causing concern can be dealt with informally by discussing them with your child’s class teacher in the first instance and with the Headteacher when appropriate. If your concern is of a general nature then you may want to speak to one of the governors, or any staff member.

We respond to all complaints in accordance with procedures set out by the L.A. If the school cannot resolve the complaint then those concerned can ask the L.A. to intervene. As a last resort, parents have the right to appeal to the Secretary of State for Education.

Procedures for more formal complaints are held in the School Office and are freely available upon request and without prejudice.

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